Shipping and Returns
Our goal is to make purchasing and returning products a very simple process; we realize that not everything you purchase from us is exactly what you wanted.
Some products we offer are not returnable because of the nature of the product; examples of non-returnable products include Firearms, Ammunition, Food Products, Gun Parts, and more.
Please visit our website www.ocbalistics.com, go to the individual product page and review the individual product description to determine if the product you have purchased is returnable.
Simple Product Return Process:
|1.||Product was purchased within 90 days|
|2.||Determine if the product is a returnable product; some products the manufacturers prefer to handle the returns and repairs, please call us.|
|3.||Ensure the product is still in the original packaging and is not damaged; damaged packaging is subject to a 25% restocking fee, products showing excess usage may be returned to the customer|
|4.||Call us 855-847-0206 (Monday-Friday 8:00 am to 5:00pm, Pacific Time) to obtain a Return Authorization Number and receive a prepaid UPS label|
|5.||Securely package the product in a box with a copy of your original invoice and affix the UPS label and write the Return Authorization Number on the outside of the box|
|6.||To ship the box, please call UPS at 800-PICK-UPS or go online at www.ups.com to schedule a pick up|
|7.||Please allow 10 days for your package to be received and processed|